Gym General Manager

Planet Fitness is hiring for Gym General Manager

Leading the daily operations of the club, the Gym General Manager is tasked with delivering exceptional service to members, streamlining operational processes, and meeting financial objectives. This role encompasses overseeing all aspects of club operations, such as managing staff, optimizing customer service, boosting sales outcomes, and maintaining the facility.

Key Responsibilities:

1. Staff Management

• Coordinate the recruitment, onboarding, shift allocation, and supervision of club personnel, such as Assistant Managers and Front Desk employees.
• Carry out consistent performance appraisals and supply ongoing mentoring and assistance.
• Monitor staff to ensure they follow company policies and promote a professional work setting.

2. Customer Service & Member Experience

• Cultivate and nurture an inviting, non-critical environment that is welcoming to all individuals.
• Resolve escalated member problems with a focus on professionalism and diplomacy.
• Cultivate a mindset that prioritizes delivering exceptional customer experiences and graciousness.

3. Operations & Compliance

• Supervise the upkeep, safety standards, and cleanliness of club equipment.
• Make sure that all operational activities align with the established standards of Planet Fitness and adhere to local regulations.
• Ensure proper opening and closing procedures are adhered to when managing the club's operations.

4. Sales & Marketing

• Manage and stimulate the progress of membership sales and retention.
• Implement localized marketing approaches and verify the effective deployment of promotional campaigns.
• Scrutinize club financial data and alter strategies to align with economic goals.

5. Financial Management

• Regulate club expenses and ensure budget adherence to attain desired levels of profitability.
• Monitor and provide updates on important KPIs including revenue streams, payroll budgets, and stock quantities.
• Ensure the exact handling of payroll tasks and proper management of financial transactions.

Required Qualifications:

• A high school diploma or GED is a prerequisite, with a college degree preferred
• Candidates must have a minimum of two years of managerial experience in retail, fitness, or hospitality fields
• The skill set to lead effectively and organize tasks with precision
• Demonstrates impressive proficiency in conveying ideas verbally and in writing
• A foundational grasp of computer proficiency, encompassing Microsoft Office, POS systems, and scheduling applications, is vital
• Willingness to work outside standard hours, including weekends and evenings

Physical Requirements:

• Skill in maintaining an upright posture and engaging in walking for extended periods
• Capacity to lift objects weighing up to 50 lbs periodically is expected
• Constant chatting on the phone and direct contact

Benefits (may vary by franchise):

• Coverage for health, dental, and vision insurance includes various benefits such as preventive care, routine check-ups, and vision correction
• Both paid time off and holidays provide employees with much-needed breaks from work, contributing to their overall well-being and job satisfaction, although they differ in terms of flexibility and frequency
• Employed individuals have the benefit of a free gym membership that includes access for a guest
• Opportunities for advancement
• Employee recognition programs