Club Manager

Planet Fitness is hiring for Club Manager

The Club Manager is responsible for overseeing all gym operations to ensure a consistently exceptional “Judgement Free” member experience and the financial success of the club. This role leads and develops a high-performing team in a positive, motivating environment with a strong focus on customer service, staff development, and operational excellence.

Essential Duties and Responsibilities

Team Leadership & Staff Management

• Recruit, hire, train, and develop a high-performing team including Assistant Managers, Member Service Representatives, Trainers, and Custodians.

• Lead by example and hold team members accountable to company values and goals.

• Schedule staff to ensure full shift coverage.

• Handle employee concerns, performance issues, and disciplinary actions.

• Process weekly/bi-weekly payroll and prepare HR-related documentation.

Customer Service & Front Desk Operations

• Create a welcoming, judgment-free environment for all members and guests.
• Assist with front desk responsibilities including:

• Answering phones

• Member check-ins

• New member sign-ups

• Providing tours

• Resolving member issues

Facility Operations & Maintenance

• Ensure timely opening and closing of the gym.

• Maintain a clean, safe, and well-functioning facility.

• Identify and report equipment repairs.

• Oversee daily cleaning responsibilities.

Marketing & Financial Oversight

• Ensure team is trained on current marketing promotions.

• Authorize expenditures and process refunds.

• Make daily bank deposits.

• Track and report club performance metrics (weekly, monthly, annually).

Backup Support

• Provide support across departments and cover absent employees when needed.

Qualifications/Requirements

• High school diploma or GED required.

• At least 1 year of experience as a Club Manager or Assistant Manager in the fitness industry within the past 5 years.

• Strong leadership, organizational, and problem-solving skills.

• Proficient in Microsoft Office and general computer systems.

• Energetic, hardworking, and enthusiastic.

• CPR Certification (current).

• Must be 18 years of age or older.

Physical Demands

• Stand and walk continuously during shift.

• Talk in person or by phone frequently.

• Occasionally lift up to 50 lbs.

• May encounter cleaning chemicals during shifts.

• Must be able to work a minimum of 45 hours per week.

Benefits

• Competitive salary

• Bonus based on performance

• Health, dental, and vision insurance (50% company-paid after 90 days)

• Paid personal time (after 6 months)

• Free Black Card membership (after 30 days of employment)

• Training & development opportunities

• Paid time off

Note: Employees at franchise locations are employed by the franchisee, not by Planet Fitness corporate (PFHQ). Each franchisee is independently responsible for compliance with employment laws and policies.