Front Desk Attendant

Planet Fitness is hiring for Front Desk Attendant

The main duty of the Front Desk Attendant is to ensure that Planet Fitness members, potential members, and guests have a delightful experience by delivering exceptional customer service.

Essential Duties and Responsibilities

• Extend a warm welcome to individuals who are members, potential members, and visitors, with outstanding customer service.
• Perform all tasks related to the management of the front desk, including reception duties, coordination of appointments, and responding to telephone and email inquiries:
• Greet callers with a warm tone and offer assistance in answering their inquiries.
• Register individuals in the database.
• New member sign-up.
• Give potential members a guided tour of the facility.
• Help members with necessary account updates.
• It is essential to address member inquiries and concerns promptly and professionally. It is a crucial component of providing high-quality customer service. If you encounter an issue you can not resolve, it's important to escalate the matter to an Assistant Manager or Manager as necessary.
• Help to ensure that the club remains tidy and hygienic.

Qualifications/Requirements

• Having prior experience in customer service is highly desirable.
• Basic computer proficiency.
• Maintaining a strong interest in physical fitness and overall well-being.
• Being optimistic and maintaining a positive outlook can greatly enhance one's quality of life
• Being on time and dependable is crucial.
• Possesses remarkable abilities in customer service; has the capability to engage in a cordial and proficient manner with clients and colleagues, going beyond their anticipations.
• A keen listener who possesses empathy and creative problem-solving skills.
• Show tact and discretion in every communication and conversation, utilizing appropriate manners and speech.
• A minimum educational requirement of either a High School diploma or its equivalent, the GED, is mandatory.
• Individuals must be at least 18 years old to be eligible.
• CPR/AED Certification required.

Physical Demands

• The task of remaining in a standing or walking state throughout the workday persists.
• Persistent conversation during one's work shift whether in person or over the phone.
• The applicant must possess the physical capability to lift weights of up to 50 pounds periodically.
• During working hours, there is a likelihood of coming across harmful chemicals.

Benefits/Safety Precautions

• Free gym membership
• Paid Biweekly
• Every staff member will be given a face mask for their safety and the safety of others
• Every day, it is important to fill out a daily wellness check as it helps keep track of one's health
• Record the temperature of every worker as a prerequisite to starting their shift

Note to Applicants

The workers at a franchise establishment are hired by the Franchisee, not PFHQ (the Franchisor), and therefore are not considered employees of PFHQ. PFHQ does not have any power to regulate labor or employment concerns for franchisees and their workers, and does not have any reserved authority to manage the work conditions for them. The obligation to conform to regional, state, and federal regulations lies solely with each franchisee.

About Company:

The establishment of Planet Fitness dates back to 1992 in Dover, New Hampshire. Since then, it has emerged as one of the most prominent and rapidly-expanding fitness center franchisors and operators in the United States.

Planet Fitness has a range of membership alternatives, with the Black Card membership being in high demand among customers due to the extra benefits available such as the usage of massage chairs, discounts on beverages, and partner products, in addition to access to any Planet Fitness outlet. The company aims to offer a cost-effective, hygienic, and secure fitness environment, making it available to everyone.

Planet Fitness is committed to providing outstanding customer service and participating in community activities. The company strongly emphasizes its role as a community-oriented enterprise by actively supporting local organizations such as Boys and Girls Clubs.

The corporate culture of Planet Fitness is built upon a foundation of respect for both employees and members alike. The company places great emphasis on the training programs that are offered to the staff, which are designed to bring about the best possible level of service. Staff is also motivated to create a welcoming and supportive environment, ensuring that each member's visit is enjoyable and uplifting.

Hampton, New Hampshire serves as the focal point for the company's business operations and management, with franchises and company-owned clubs receiving support from this central hub. This ensures homogeneity in terms of service and quality across all branches.

Planet Fitness has expanded its scope beyond just physical wellness and has welcomed technological advancements to the company. They have launched a mobile app which allows members to access workout videos, fitness advice, and a hassle-free system to track their improvement.

Planet Fitness is on a global expansion mode, with a firm roadmap to establish new outlets and venture into new territories. The company's plan entails a combination of natural growth and tactical purchases to ensure a stable rise in its customer base and market share.

In its entirety, Planet Fitness is focused on creating a favorable and encouraging setting that allows people to strive towards achieving their fitness objectives. The fitness center is unwavering in its dedication to affordability, inclusivity, and fostering a supportive community, making it a trailblazer in the fitness sector, and always endeavoring to promote fitness accessibility to all individuals.