Member Services Representative

Planet Fitness is hiring for Member Services Representative

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk-related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate needed updates to members' accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• CPR/AED Certification required.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Benefits/Safety Precautions

• Free gym membership
• Paid Biweekly
• Facial coverings provided for all employees
• Daily wellness check filled out every day
• Take temperatures of all employees before starting a shift

Note to Applicants

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law.

About Company:

Planet Fitness, founded in 1992 in Dover, New Hampshire, has grown into one of the largest and fastest-growing franchisors and operators of fitness centers in the United States. The company is known for its unique Judgement Free Zone®, a welcoming, non-intimidating environment where anyone, regardless of fitness level, can feel comfortable. The company's mission is to enhance people's lives by providing a high-quality fitness experience in a friendly and inclusive atmosphere.

Planet Fitness offers a variety of membership options, including the standard membership and the popular Black Card membership, which includes additional benefits such as access to any Planet Fitness location, the use of massage chairs, and discounts on beverages and partner products. The company is committed to providing a clean, safe, and affordable fitness experience, making it accessible to a broad demographic.

The company prides itself on its exceptional customer service and community involvement. Planet Fitness actively supports local Boys and Girls Clubs and other community organizations, emphasizing its role as a community-centric business. The company's core values include promoting a healthy lifestyle, fostering inclusivity, and ensuring accessibility to fitness resources for everyone.

Planet Fitness has a strong corporate culture that values its employees and members. The company offers comprehensive training programs for its staff to ensure they provide the best possible service. Employees are encouraged to create a friendly and supportive environment, making every member's visit enjoyable and motivating.

The company’s headquarters are located in Hampton, New Hampshire, where strategic decisions and operational management are carried out to support the extensive network of franchisees and corporate-owned clubs. This centralized approach ensures consistency in quality and service across all locations.

In addition to its focus on physical fitness, Planet Fitness has also embraced digital innovation. The company offers a mobile app that provides workout videos, fitness tips, and a convenient way for members to track their progress. This integration of technology helps members stay engaged and motivated, even outside the gym.

Planet Fitness continues to expand its global footprint, with plans to open new locations and enter new markets. The company’s growth strategy includes both organic development and strategic acquisitions, ensuring a steady increase in its market share and member base.

Overall, Planet Fitness is dedicated to providing a positive and supportive environment where individuals can pursue their fitness goals. With its commitment to affordability, inclusivity, and community support, Planet Fitness has established itself as a leader in the fitness industry, continuously working to make fitness accessible to everyone.