Front Desk Receptionist

Planet Fitness is hiring for Front Desk Receptionist

Who We Are:

One of the critical factors that set Planet Fitness apart is our in-depth training program for our employees. We invest in our employees, providing them with extensive training, and offering opportunities for career advancement within the company. As a result, our employees become experts in creating non-intimidating and comfortable fitness experiences for our members, which has been our primary focus since the inception of our brand

Who You Are:

The defining feature among those who work at Planet Fitness is their unwavering zeal for the brand, coupled with a shared goal of providing a friendly and non-critical atmosphere for our members.

Characteristics that will make you a perfect match for our Front Desk Associate:

• Radiate a hopeful and buoyant spirit.
• We have a deep passion at PF for providing a consistent and unparalleled experience to our members, guests, and fellow team members.
• Demonstrating punctuality, reliability, and dependability are just as important as taking pride in the work you do.
• Conduct yourself with tactfulness and a true passion for making a difference in people's lives.
• Demonstrate good character and display appreciation towards those in your midst.
• Expressing excellent communication skills and displaying an aptitude for attentive listening and empathy.
• Share your experiences and success stories to inspire others to achieve greatness.
• Quick to learn and adept at applying new techniques, you are well-suited to absorb and utilize information gathered from both remote and practical seminars.

Responsibilities

About the Front Desk Receptionist Role:

The Front Desk Receptionist holds a key position in providing exceptional customer service to Planet Fitness members and guests, creating a welcoming environment that promotes a non-judgemental atmosphere

Daily responsibilities for the Front Desk Receptionist include:

• Greet all club patrons with a smile and be ready to answer any questions or help with any concerns they may have during the check-in process.
• We aspire to create a welcoming atmosphere for all our members, and our staff on the gym floor are trained to provide support that aligns with our Judgement Free Zone policy while promoting our members' fitness journey.
• Resolve member complaints and escalate to a higher level if needed.
• Handle phone calls with a positive approach and aid callers in finding solutions.
• Conduct operations revolving around membership like registration, updating of contact and billing information, membership cancellation, revenue retrieval, and membership transfer.
• Engaging in calls and tours with potential members to determine their specific membership prerequisites.
• Conduct retail transactions with precision and work towards achieving sales goals.
• Consistently cleaning and sanitizing all exercise equipment and spa amenities is essential to prevent the spread of germs and ensure a clean environment.
• Keep the restrooms clean and well-stocked throughout the day by continuously monitoring the supplies and cleaning the facilities as needed.
• Regularly examine all the areas within the club to ensure safety and rule conformity. Swiftly address any safety hazards and cleanliness problems.
• In order to maintain a safe and functional environment, maintenance and facility issues such as malfunctioning equipment and leaky faucets and fixtures should be addressed immediately.

Qualifications

About Your Qualifications:

• For this position, it is preferred that the candidate have experience working in a customer service capacity for 6-12 months.
• Access to this service is only granted to individuals who have attained the age of 18 years or above.
• The opportunity to become certified in CPR/AED is available at Planet Fitness and is open to any interested members.
• Basic computer proficiency.

Physical Demands of the Front Desk Receptionist:

• Continuously mobile and standing throughout shift to complete necessary tasks.
• Continuous relaying of updates through conversations in person or on the phone during shift.
• The job mandates the capacity to hoist items of up to 75 pounds in weight.
• Exposure to dangerous chemicals is possible during their shift.
• Repeated attention to the purification and tidiness of machinery and facilities.
• Modifying body positions, including bending and twisting, to successfully carry out assigned duties.

More Reasons to Join Planet Fitness!

• Dental insurance helps individuals pay for preventative care, such as regular cleanings and check-ups, as well as more complex procedures like fillings or crowns
• Vacation/Sick Time/Holiday Pay
• Indulge in exclusive privileges without paying a dime with our Free Black Card Membership
• A 401(k) Retirement Savings Plan is a popular retirement savings option because it offers flexibility and a range of investment options
• Term Life Insurance
• FSAs have contribution limits set by the IRS, with healthcare FSAs having a maximum amount of $2,750 per year, and dependent care FSAs having a maximum amount of $5,000 per year
• As an employee, you can enjoy various perks such as discounts on in-house products, company-sponsored events, and other exclusive offerings
• Planned social events and team-building activities are a vital component in creating a positive and enjoyable work environment

The benefits mentioned above are subjected to certain conditions and are only applicable to those employees who work full-time.

Health and Safety Requirements:

Health and safety in the workplace are everyone's responsibility. Each team member is expected to participate in keeping the workplace safe and healthy by following all policies and procedures, reporting unsafe conditions or at-risk behaviors to supervisors, and performing tasks in a safe manner.