Fitness Center Operations Manager

Planet Fitness is hiring for Fitness Center Operations Manager

Management of the club involves overseeing gym operations to ensure members consistently enjoy a high-quality experience while also focusing on the financial success of the establishment. The Fitness Center Operations Manager is tasked with building and empowering a high-performing team in a positive and motivational setting that places a strong emphasis on customer service, staff growth, and operational proficiency.

Essential Duties and Responsibilities

Team Leadership & Staff Management

• Attract, onboard, educate, and cultivate a proficient team made up of Assistant Managers, Member Service Representatives, Trainers, and Custodians.
• Serve as a role model and enforce team members' adherence to the organization's values and objectives.
• Arrange the staffing schedule to cover all shifts completely.
• Oversee employee issues, performance setbacks, and disciplinary measures.
• Administer the processing of weekly or bi-weekly payroll and organize human resource paperwork accordingly.

Customer Service & Front Desk Operations

• Encourage a setting where all guests and members are embraced without judgment, promoting a sense of belonging and safety.
• Help with front-of-house responsibilities, which involve maintaining a tidy reception area, organizing files, and ensuring a welcoming environment for guests:
• Answering phones
• Member check-ins
• New member sign-ups
• Providing tours
• Resolving member issues

Facility Operations & Maintenance

• Guarantee that the gym's opening and closing hours are adhered to without delay.
• Maintain a facility that is both safe and in good operational condition.
• Acknowledge and log equipment malfunctions for maintenance purposes.
• Ensure that cleaning tasks are carried out daily.

Marketing & Financial Oversight

• Ensure that the team is well-versed in the current marketing promotions through training.
• Permit disbursements and facilitate reimbursement procedures.
• Make sure to visit the bank regularly to deposit your daily earnings.
• Record and analyze club performance data at different intervals, such as weekly, monthly, and annually.

Backup Support

• Provide aid to different departments and take over responsibilities in the absence of staff members.

Qualifications/Requirements

• A high school diploma or GED certification is mandatory.
• A Club Manager or Assistant Manager should have a minimum of one year of experience in the fitness industry within the last five years.
• Showing competence in leadership, organizational efficiency, and adeptness in resolving various challenges.
• Proficiency in Microsoft Office applications and basic computer operations.
• Lively, industrious, and keen.
• CPR Certification (current).
• Only individuals who are 18 years of age or older are eligible.

Physical Demands

• Stand and walk without interruption while working.
• Have frequent discussions either in person or over the phone.
• Lift objects weighing up to 50 lbs periodically.
• Cleaning chemicals could be encountered while working.
• Expected to dedicate at least 45 hours weekly to work.

Benefits

• Competitive salary
• Additional compensation dependent on one's results
• Following a 90-day waiting period, employees are eligible for health, dental, and vision insurance, with the company sharing 50% of the insurance costs
• Employees become eligible for paid personal time off following six months on the job
• The Black Card membership is offered free of charge after an individual has been employed for 30 days
• Employees have access to training initiatives aimed at improving their capabilities and expertise
• Paid time off

Staff members employed at franchise locations are managed by the franchise owner rather than the main corporate office of Planet Fitness. Each individual franchisee is tasked with ensuring that they follow all employment laws and regulations.