General Manager

Planet Fitness is hiring for General Manager

The General Manager is responsible for leading day-to-day operations of the club to ensure a high-quality member experience, operational efficiency, and achievement of financial goals. This position oversees all club functions including staff leadership, customer service, sales performance, and facility maintenance.

Key Responsibilities:

1. Staff Management

• Recruit, train, schedule, and manage all club staff including Assistant Managers and Front Desk employees.

• Conduct regular performance reviews and provide ongoing coaching and support.

• Ensure all staff adhere to company policies and maintain a professional work environment.

2. Customer Service & Member Experience

• Create and sustain a welcoming, judgment-free environment for all members.

• Handle escalated member issues and resolve concerns with professionalism and diplomacy.

• Promote a culture of exceptional service and hospitality.

3. Operations & Compliance

• Oversee club cleanliness, safety, and equipment maintenance.

• Ensure daily operations are compliant with Planet Fitness brand standards and local regulations.

• Open and close the club as required, ensuring proper procedures are followed.

4. Sales & Marketing

• Monitor and drive performance in membership sales and retention.

• Implement local marketing strategies and ensure promotional campaigns are executed effectively.

• Analyze club performance metrics and adjust tactics to meet financial targets.

5. Financial Management

• Manage club expenses and control budget to meet profitability goals.

• Track and report on key performance indicators (KPIs) such as revenue, payroll, and inventory.

• Ensure accurate payroll and proper handling of financial transactions.

Required Qualifications:

• High school diploma or GED; college degree preferred

• Minimum 2 years of management experience in a retail, fitness, or hospitality environment

• Strong leadership and organizational skills

• Excellent verbal and written communication abilities

• Basic computer proficiency (Microsoft Office, POS systems, scheduling software)

• Ability to work flexible hours, including evenings and weekends

Physical Requirements:

• Ability to stand and walk for extended periods

• Must be able to lift up to 50 lbs occasionally

• Frequent talking on the phone and in-person interaction

Benefits (may vary by franchise):

• Health, dental, and vision insurance

• Paid time off and holidays

• Free gym membership for employee and a guest

• Opportunities for advancement

• Employee recognition programs