Front Desk Operations Coordinator

Planet Fitness is hiring for Front Desk Operations Coordinator

The primary duty of the Front Desk Operations Coordinator is to support the efficient functioning of the gym operations, promoting member satisfaction and financial viability. It serves as a foundational role for career progression within the management hierarchy.

Key duties and responsibilities:

• Support in monitoring member services to deliver exceptional customer satisfaction.
• Carry out front desk tasks, including welcoming new visitors and guiding them on a tour of the gym premises.
• Help with resolving member issues and providing answers to their questions efficiently.
• Fulfill the role of backup for the Club Manager when called upon.
• Oversee the cleanliness and aesthetic upkeep of the gym facilities.
• Facilitate marketing efforts and make sure that the team is well-versed in all promotional activities.
• Aid with acquiring supplies, inventory control, and report monitoring is necessary.

Essential Behavior Requirements:

• Customer Service: Render extraordinary customer care to members and guests to meet their needs effectively.
• Listening: Focus on listening intently and showing empathy when dealing with customer concerns to provide satisfactory resolutions.
• Problem Solving: Problem-solving entails pinpointing issues, assessing contexts, and pursuing viable remedies.
• Diplomacy: The essence of diplomacy lies in the ability to sustain a level of professional and respectful communication in every interaction.

Minimum Qualifications:

• Exceptional aptitude for providing quality service to clients
• Excellent at communicating, organizing, and leading effectively
• Basic computer literacy is required
• People must have attained the age of 18 or above to meet the requirement

Physical Demands:

• Remaining standing and walking for a significant portion of the working hours
• Persistent dialogue through in-person or phone conversations, comprising a significant majority, at least 75%
• Able to occasionally handle weights up to 50 lbs (less than 30% of the time)

Benefits:

• Dental insurance
• Vision insurance
• Health insurance
• Wellness resources
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development

Additional Information:

• Employee Recognition Program
• Career Development: The Team Lead role represents the entry-level position in Planet Fitness's career progression model, the Purple Path, which presents opportunities for growth into positions like Manager in Training and Club Manager.

Note:

The staffing at this franchise location falls under the jurisdiction of the franchisee and not Planet Fitness corporate (PFHQ), therefore, any employment-related issues are handled independently of PFHQ.