Fitness Center Manager

Planet Fitness is hiring for Fitness Center Manager

The Fitness Center Manager holds the key role of managing the daily activities of the club, aiming to deliver excellent customer satisfaction, optimize operations, and meet financial targets. This role involves supervising various club operations such as team management, client relations, sales effectiveness, and upkeep of the premises.

Key Responsibilities:

1. Staff Management

• Oversee the recruitment, training, scheduling, and supervision of all club personnel, from Assistant Managers to Front Desk staff.
• Regularly assess employees' performances and offer continuous guidance and assistance.
• Guarantee that all employees comply with company regulations and uphold a professional atmosphere in the workplace.

2. Customer Service & Member Experience

• Establish and maintain an inclusive atmosphere that is free of criticism for everyone involved.
• Manage member problems that have been elevated and address them with courtesy and tact.
• Encourage the establishment of a climate that prioritizes outstanding customer care and warmth.

3. Operations & Compliance

• Supervise the cleanliness, safety measures, and upkeep of club facilities.
• Guarantee that daily activities adhere to the set guidelines and regulations of the Planet Fitness brand and the specific laws in the area.
• Ensure the club is opened and closed as needed, while also ensuring that correct protocols are adhered to.

4. Sales & Marketing

• Oversee and motivate the performance of membership sales and retention.
• Carry out local advertising tactics and guarantee that promotional initiatives are implemented efficiently.
• Evaluate club performance indicators and modify strategies to achieve economic goals.

5. Financial Management

• Effectively handle club expenditures and oversee financial planning to achieve desired profit targets.
• Monitor and disclose essential performance metrics like revenue generation, employee wages, and stock levels.
• Guarantee precise payroll processing and appropriate management of financial dealings.

Required Qualifications:

• A high school diploma or GED is required, with a preference for a college degree
• At least two years of supervisory background in retail, fitness, or hospitality settings is required
• Effective leadership abilities and aptitude for organizing tasks efficiently
• Exceptional skills in both spoken and written communication
• Fundamental computer skills (Microsoft Office, point of sale systems, scheduling applications) are essential
• Capability to accommodate varying shifts, such as nights and weekends

Physical Requirements:

• Capability to remain upright and ambulate for prolonged durations
• Capable of occasionally lifting objects weighing up to 50 lbs is required
• Regular telephone conversations and face-to-face communication

Benefits (may vary by franchise):

• Health, dental, and vision coverage refers to insurance plans that provide benefits for medical, dental, and vision care services
• Paid time off includes designated days in which employees are compensated for their absence from work, while holidays refer to specific days recognized by organizations as non-working days with pay
• Employees are entitled to a complimentary gym membership for themselves and one guest
• Opportunities for advancement
• Employee recognition programs