Club Service Associate

Planet Fitness is hiring for Club Service Associate

Who We Are:

Our commitment to our member's success goes beyond providing a supportive environment for their fitness journeys. We also provide them with an attractive and distinctive gym experience. Our facilities are well-maintained, highly accessible and are equipped with a range of premium fitness equipment, along with carefully curated workout programs that cater to all fitness levels

Who You Are:

At Planet Fitness, the element that unites our team members is their ardent affection for the brand and their mutual ambition of creating a non-threatening environment where all members feel at home.

Characteristics that will make you a perfect match for our Club Service Associate:

• Project an encouraging and energetic vibe.
• Consistent and exceptional service is a top priority for us at PF, fueled by our passion for delivering unforgettable experiences to all our members, guests, and colleagues.
• Success in the workplace is dependent on having a strong work ethic that includes being proud of your work and being punctual, reliable, and dependable.
• Demonstrate diplomatic behavior when handling all interactions, and show a sincere commitment to assisting others.
• Behave in a manner that reflects a sense of morality and exhibit esteem for those around you.
• Exhibiting strong communicative capacities combined with an empathetic and attentive listening approach.
• Celebrate the accomplishments of those around you and encourage them to aim higher.
• Your talent for rapid acquisition of knowledge enables you to apply the ideas and methods learned from both virtual and real-world training.

Responsibilities

About the Club Service Associate Role:

In the capacity of a Club Service Associate, you will be responsible for providing excellent customer service to Planet Fitness members, guests, and potential members, fostering a comfortable and accepting environment

Daily responsibilities for the Club Service Associate include:

• As people enter and exit the club, extend a warm welcome to everyone and offer support by addressing any issues or questions they may need assistance with.
• Join our gym and become part of our non-judgmental community. Our team members are dedicated to offering you the support you need while upholding our Judgement Free Zone policy.
• Respond to member feedback and refer to a Manager if necessary.
• Extend a courteous and helpful demeanor while addressing callers and attending to their inquiries.
• Manage tasks directly linked to membership such as signing up for membership, modification of contact and billing details, termination of subscriptions, collection of unpaid balances, and transferring membership to another entity.
• Conducting member assessments and tours with potential members to gauge their membership needs.
• Perform retail transactions with attention to detail and strive to surpass sales aspirations.
• To ensure a healthy and hygienic environment, it is crucial to clean and disinfect all exercise equipment and Black Card spa amenities regularly. This applies to both communal spaces and member-assigned areas.
• Adhere to the cleaning schedule to prevent clutter and maintain cleanliness in the restrooms, ensuring that they are ready for use at all times.
• Routinely conduct thorough inspections throughout the club to ensure compliance with regulations and safety standards. Take prompt action to correct any safety hazards and cleanliness issues.
• It is essential to deal with facility and maintenance concerns, such as broken or missing equipment and leaky fixtures, promptly to avoid further damage and inconvenience to users.

Qualifications

About Your Qualifications:

• The preferred applicant should have 6-12 months of experience in a customer service environment.
• This service can only be availed by an individual who is 18 years of age or older.
• Members of Planet Fitness who want to be certified in CPR/AED can receive the necessary training and become qualified to provide emergency aid.
• Basic computer proficiency.

Physical Demands of the Club Service Associate:

• Frequently engaged in physical movement and standing while fulfilling job responsibilities at the club.
• Consistent exchanging of information via phone or face-to-face interaction throughout shift.
• The potential employee should exhibit the skill set to transport objects weighing a maximum of 75 pounds.
• During their work hours, staff may encounter harmful chemicals.
• Diligent efforts towards maintaining cleanliness and sterilization of equipment and premises.
• Employing various methods of body positioning, such as bending and twisting, to complete tasks efficiently.

More Reasons to Join Planet Fitness!

• Vision insurance covers routine eye exams, as well as corrective lenses such as glasses or contact lenses
• Vacation/Sick Time/Holiday Pay
• Get your hands on our elite level membership program for free with our Black Card Membership offer
• With a 401(k) Retirement Savings Plan, you can make contributions pre-tax, reducing your taxable income and potentially lowering your overall tax bill
• Term Life Insurance
• It is important for employees to carefully consider their expected healthcare and dependent care expenses before enrolling in these programs, to ensure that they contribute the appropriate amount to their FSA
• Employers often provide their workers with special perks and discounts on a range of products, ranging from gym memberships to car rentals and much more
• Offering engaging social events and team-building challenges can help to nourish a culture of teamwork and encourage open communication among colleagues

The aforementioned benefits are only granted to personnel who fulfill the requirement of working full-time.

Health and Safety Requirements:

The safety and well-being of the workplace are the responsibility of all team members. Everyone is expected to contribute by adhering to all relevant rules and procedures, reporting unsafe conditions or practices to management, and constantly thinking about safety while doing their work.